Privacy and Cookie Policy
Effective Date: 09.04.2025
Thank you for visiting Eräkeskus's website. We care deeply about your privacy and are committed to protecting your personal data. This Privacy & Cookie Policy explains how we collect, use, and protect your information when you use our website, in compliance with the General Data Protection Regulation (GDPR) and other applicable laws.
1. Who We Are
Eräkeskus Sled Dog Center OY
Address: Rinnetie 9, 81720 Lieksa
Email: office@eraekeskus.com
Phone: [+358 40 861 458 9]
Business ID: 3501860-6
We are the data controller responsible for handling your personal data collected via our website.
2. What Personal Data We Collect
We may collect and process the following types of data:
a) Booking & Inquiry Data
- Name, email, phone number, nationality
- Travel dates, group size, special requests
- Payment-related details (processed securely via third-party providers)
b) Newsletter Subscription
- Email address and your consent for email marketing
c) Communication Data
- Messages you send through contact forms, emails, or social media
d) Technical Data
- IP address, browser type, device type
- Website usage statistics collected via cookies and analytics tools
3. How We Use Your Data
Your personal data is used to:
- Process and manage bookings and inquiries
- Provide customer service and respond to requests
- Send booking confirmations and relevant updates
- Send newsletters (only if you subscribe)
- Improve our website through analytics and user behavior tracking
- Fulfill legal and financial obligations
4. Legal Basis for Processing
We process data under the following legal bases:
- Consent: For newsletters and cookies
- Contractual necessity: To manage bookings and communication
- Legal obligations: For accounting and compliance
- Legitimate interests: For improving our services and website performance
- A service order cannot be received or may have to be cancelled if sufficient personal data is not provided.
5. Data Sharing and Third Parties
We may share your data with trusted partners:
- Payment processors for secure transactions
- Email marketing platforms for newsletters
- Google Analytics for website analytics
- Hosting and IT providers to ensure site functionality
All third parties are bound by data protection agreements and are GDPR-compliant.
6. Data Retention
We only keep your data as long as necessary:
- Booking and invoicing data: up to 6 years
- Contact form and inquiry data: 12 months
- Newsletter subscriptions: until you unsubscribe
- Analytics data: anonymized and subject to Google’s retention policies
7. Your Rights
Under GDPR, you have the right to:
- Access your personal data
- Request correction or deletion
- Restrict or object to processing
- Withdraw consent at any time
- Lodge a complaint with a supervisory authority
You can exercise these rights by contacting us at office(at)eraekeskus.com.
8. Data Security
We implement appropriate technical and organizational security measures to protect your personal data from unauthorized access, alteration, or disclosure.
Personal data is not used for profiling or other automated decision-making.
9. Cookies
What Are Cookies?
Cookies are small text files placed on your device to help the website function and provide a better user experience.
Types of Cookies We Use:
a) Essential Cookies
These are required for basic site functions, like navigating pages and submitting forms.
b) Functional Cookies
Remember your preferences (e.g., language or region).
c) Analytics Cookies
Collected via Google Analytics, these cookies help us understand visitor behavior (e.g., which pages are popular, how long users stay). Data is anonymized and used to improve the website.
Google Analytics Privacy Policy
Opt-out Tool
Managing Cookies
When you visit our site, you are asked to accept or reject non-essential cookies. You can also:
- Change settings through our cookie banner (if implemented)
- Control cookies via your browser settings (see links below)
Browser help pages:
10. Changes to This Policy
We may update this policy from time to time. The most recent version will always be posted on our website with the updated effective date.
Contact Us
If you have questions about your data or this policy, please contact:
Eräkeskus Sled Dog Center OY
Email: office@eraekeskus.com
Phone: +358 408 614 589
Website: www.eraekeskus.com